Privacy policy

Privacy Policy

Last updated: March 2026

Physical Re Connect ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our services, including bookings, treatments, and communications.

1. What Information We Collect

We may collect the following personal information:

  • Full name, phone number, and email address
  • Emergency contact details
  • Health and medical information relevant to your treatment
  • Treatment notes and session history
  • Payment details (such as payment confirmations and transaction records)
  • Any information you provide through forms, bookings, or communication

2. How We Collect Information

We collect your information through:

  • Online booking systems
  • New client intake forms
  • In-person consultations
  • Communication via phone, email, or messaging
  • Website usage (cookies and analytics, where applicable)

3. How We Use Your Information

Your information is used to:

  • Provide safe and effective treatment
  • Maintain accurate health records
  • Manage bookings and payments
  • Communicate with you about appointments or services
  • Improve our services and client experience
  • Comply with legal and professional obligations

4. AI-Assisted Recordings

We may use AI-assisted tools during consultations to support note-taking and documentation.

  • Recordings are used solely for clinical documentation
  • Stored securely for up to 24 hours
  • Permanently deleted once transcribed
  • You may opt out at any time by informing your practitioner before your session

5. Disclosure of Information

We may share your information with:

  • Payment processors (for secure transactions)
  • Booking platforms or software providers
  • Health professionals (only with your consent or where required)
  • Legal or regulatory authorities where required by law

We do not sell your personal information.

6. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Your information is stored securely and only accessed by authorised personnel.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to your information
  • Withdraw consent (where applicable)
  • Request deletion of your data, subject to legal requirements

To make a request, please contact us using the details below.

8. Cookies and Website Data

Our website may use cookies and basic analytics to improve user experience.

You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Physical Re Connect
📧 physicalreconnect@gmail.com
📞 0413 764 421

Agreement

By booking an appointment, you consent to the collection and use of your personal information as outlined in this Privacy Policy.