FAQ

Find answers to common questions about your appointment, health fund rebates and visiting our Eastgardens studio.

 

Private Health Insurance Rebates

Can I claim my sessions through private health insurance?

If your private health insurance policy includes extras cover for Remedial Massage and your fund recognises your practitioner, you may be eligible for a rebate.

Rebate amounts and annual limits vary depending on your fund and level of cover. We recommend checking directly with your insurer before your first appointment.

How do I claim my rebate?

Payment is required in full at your appointment. We will email you a paid invoice containing the relevant treatment and provider details.

You can then submit this directly to your health fund through its app, website or preferred claiming method.

NDIS

Can I use NDIS funding for my appointment?

NDIS participants are welcome to book and pay privately. However, remedial massage delivered by a massage therapist is not an NDIS-funded support. This applies to both self-managed and plan-managed funding.

We can provide a paid invoice for your records, but it does not make the appointment eligible for NDIS reimbursement.

Physical Re Connect is not a registered NDIS provider.

Booking & Cancellations

How do I book an appointment?

You can book through our online booking system on this website or contact us directly by email or phone. We recommend booking in advance to secure your preferred time.

What is your cancellation policy?

We require at least 24 hours’ notice to cancel or reschedule an appointment.

Cancellations made with less than 24 hours’ notice, or missed appointments without notice, may incur a cancellation fee.

This policy helps us offer appointment times to other clients who need them.

What happens if I need to reschedule?

Please contact us as soon as possible. We will do our best to find another suitable appointment.

Rescheduling with less than 24 hours’ notice may incur a cancellation fee at our discretion.

Preparing for Your Appointment

What should I wear?

Wear comfortable clothing. For massage, you will have privacy to undress to your comfort level and will remain appropriately covered, with only the area being treated exposed.

If your appointment includes stretching, clothing that allows easy movement is helpful.

When should I contact the clinic before attending?

Please contact us before your appointment if you:

• Are unwell, including with fever, flu, gastro or COVID-19 symptoms.
• Have had recent surgery, a significant injury or a change in your health.
• Are unsure whether massage is suitable for your condition.
• Have been advised by a health professional to avoid massage.

Please also tell us about any medical conditions, medications or pregnancy that may affect your treatment.

If you become unwell close to your appointment, contact us as soon as possible to discuss your booking.

Do I need to complete an intake form?

Please complete our New Client Intake & Consent Form before your first appointment. You can find it in the menu bar on our website’s homepage.

Contact us if you need the link or assistance.

Your First Session

What can I expect during my first session?

We begin by discussing your health history, symptoms, treatment goals and preferences. Where appropriate, we may check relevant movement to help guide your treatment.

Your treatment will be tailored to your needs. We will check your comfort and preferred pressure throughout, and you are welcome to ask questions or request adjustments at any time.

Consultation time forms part of your booked appointment.

How long does a session last?

Session lengths vary depending on the service you select. Please check the duration shown when booking.

For your first visit, arrive 5–10 minutes early to allow time to find the studio and complete any outstanding forms.

Location & Arrival

Where are you located?

Physical Re Connect is located inside MYGYM, Westfield Eastgardens, at 152 Bunnerong Road, Eastgardens NSW 2036.

How do I find the studio?

Enter Westfield Eastgardens and make your way to MYGYM.

Please allow a few extra minutes on your first visit. If you have difficulty finding us, call 0413 764 421 and we will help guide you.

Is parking available?

Westfield Eastgardens currently offers three hours of free parking, once per day per vehicle. Additional charges and conditions apply.

Please check Westfield Eastgardens’ parking information before visiting, as rates and conditions may change.

How early should I arrive?

Please arrive 5–10 minutes before your appointment, especially for your first visit, so you have time to find the studio and get settled.

Still Have Questions?

We’re happy to help.

Phone: 0413 764 421
Email: hello@physicalreconnect.com